Refund policy
At Muniba Apparel, we prioritize your satisfaction and comfort. If you're not fully happy with your purchase, we're here to help ensure a smooth and transparent return process.
🛍️ Return Eligibility:
- You may request a return within 7 days of receiving your order.
- Items must be unused, unwashed, and in original condition with tags and packaging intact.
- Only unstitched suits or non-customized stitched items are eligible for return. Items altered at customer request are not eligible.
- Returns will be accepted only if there's a valid reason, such as:
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Wrong item received
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Damaged or defective product
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Incomplete order
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🔄 How to Request a Return:
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Email us at: munibaapparel@gmail.com
OR
Contact our support team at: +92 3077960006 - Mention your order number, full name, and reason for return.
- Once approved, we’ll guide you with return instructions.
💸 Refunds:
- Refunds are processed within 5-7 business days after the returned item is received and inspected.
- Refunds will be made via bank transfer or original payment method, depending on your request.
- In case of Cash on Delivery (COD) orders, you will be asked to provide bank details for refund.
🚚 Return Shipping Costs:
- If the return is due to our error (e.g. wrong or damaged item), we will bear the return shipping cost.
- For all other valid return reasons, the customer will be responsible for return shipping.
❗ Non-Returnable Items:
- Sale items, clearance articles, or items purchased during a promotion are not eligible for return or refund unless damaged or incorrect.
- Accessories, innerwear, and customized suits are strictly non-returnable.
For any queries, reach out to us at:
📧 Email: munibaapparel@gmail.com
📞 Phone: +92 3077960006
Thank you for shopping with Muniba Apparel — where quality meets elegance.
